Policy key definitions:
- "I", "our", "us", or "we" refer to the business, [Business name & other trading names].
- "you", "the user" refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner's Office.
- Cookies mean small files stored on a users computer or device.
What Personal information do we collect?
Personal data means any information capable of identifying you as an individual. It does not include anonymised data.
We can assure you that we only collect and hold data which is necessary in order for us to provide you with a service. Personal information such as your name, address, email and telephone is collected in order for us to do this.
How we collect your personal information
- Via Communications
You may fill in our online enquiry form, message us, send an email or telephone us directly.
Our lawful ground for processing this data is our legitimate interests in responding to you and to provide a service to you
- Networking & Social Media
You may connect with us on social media, in this case we will use information about you such as your name, email address and other contact information to build our relationships with you.
Our lawful ground for this processing is our legitimate interests to further develop and grow our business relationships and network.
When you visit our website we collect standard anonymous internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns. We may use this information to monitor our sites performance and make improvements to our website. This information is only processed in a way which does not identify anyone and is kept indefinitely. We may also automatically collect certain data from you as you use our website by using cookies and similar technologies.
Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Sharing your personal data
We do sometimes share your personal data with trusted third parties. We provide only the information they need to perform their specific services. We specify that they may only use the data for the exact purposes we specify in our agreement with them and work closely with them to ensure that your privacy is respected and protected.
Trusted Third Parties:
- Our service providers who run our website servers
- Professional advisers such as our accountant
- Government bodies that require us to report processing activities.
How long do we keep your personal information
We will only keep your personal information for as long as is necessary, although we may need to retain some personal data and records as required by law for tax and auditing purposes.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Some cookies are required to enjoy and use the full functionality of this website.
Cookies that we use are;
- Google Analytics
More information can be found within the Google Analytics Privacy Page.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal date" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.
Resources & further information
- Overview of the GDPR - General Data Protection Regulation
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- The Guide to the PECR 2003
- Small business GDPR policy template